Adobe acrobat pro dc combine files not working

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    • Acrobat Pro DC - Combine PDF files stops working a.
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    Acrobat Pro DC - Combine PDF files stops working after a few times

    /t5/acrobat-discussions/acrobat-pro-dc-combine-pdf-files-stops-working-after-a-few-times/td-p/8671411 Nov 09, 2016 Nov 09, 2016

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    I run into an issue with Acrobat Pro DC, when combining twp pdf files, using the COMBINE FILE TOOL. After I use this feature successfully two or three times, combining 2 files into one, the third or fourth time, it will stop working after I click on the "Add Files" button in the pop-up window. A dark grey screen appears instead of the combined temp document. In order to keep going, I need to close the application and reopen it and choose the files to combine again.

    Is there a solution to it?

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    4 Replies 4

    /t5/acrobat-discussions/acrobat-pro-dc-combine-pdf-files-stops-working-after-a-few-times/m-p/8671412#M27679 May 18, 2018 May 18, 2018

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    hi I am having similar difficulties. Did you find a solution?

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    Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

    Adobe Employee ,

    /t5/acrobat-discussions/acrobat-pro-dc-combine-pdf-files-stops-working-after-a-few-times/m-p/8671413#M27680 Aug 09, 2018 Aug 09, 2018

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    We're sorry for the delayed response and inconvenience caused. Is Acrobat is freezing or crashing while using the Combine PDF feature?

    Please check for any pending updates of Acrobat installed from help>check for updates , reboot the machine after updating Acrobat and try combining files.

    Reset the Acrobat's Preferences once and see if this makes any difference. To reset the Preferences, refer to the article How to reset Acrobat Preference settings to default.

    Is it a Mac or Windows machine and what is the version of OS installed?

    What is the dot version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    Let us know how it goes and share your observation.